KEYNOTE COMPETITIVE RESEARCH

Investor Relations: Investor FAQ

1.	What does Keynote Systems do?
2.	Where is Keynote Systems traded?
3.	What is Keynote Systems CUSIP?
4.	How do I purchase stock in Keynote Systems?
5.	Does Keynote Systems pay a dividend?
6.	How many shares are outstanding?
7.	Does Keynote Systems have a direct stock purchase plan?
8.	When does Keynote Systems’ fiscal year end?
9.	Does Keynote Systems have analyst coverage?
10.	When is Keynote Systems annual shareholder meeting?
11.	How many people does Keynote Systems employ?
12.	Who is Keynote Systems investor relations contact?
13.	Who is Keynote Systems stock transfer agent?
14.	Who are Keynote Systems independent public accountants?
15.	Where is Keynote Systems headquartered?
16.	How can I contact Keynote Systems?
17.	How can I obtain an investor kit?

1.	What does Keynote Systems do?
	Keynote Systems provides measurement data and testing capabilities that allow companies to understand and improve their customers’ online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP, and customer experience/UX.

2.	Where is Keynote Systems traded?
	Keynote Systems trades on the NASDAQ National Market under its ticker symbol KEYN.

3.	What is Keynote Systems CUSIP?
	The company’s CUSIP is 493308100.

4.	How do I purchase stock in Keynote Systems?
	KEYN’s common stock can be purchased through any registered broker.

5.	Does Keynote Systems pay a dividend?
	As announced in a press release dated November 9, 2009, the Board of Directors approved the initiation of a regular quarterly cash dividend of $0.05 per common share, payable December 15, 2009 to common shareholders of record at the close of business on December 1, 2009.

6.	How many shares are outstanding?
	As of December 31, 2009, there are 14,608,049 shares outstanding.

7.	Does Keynote Systems have a direct stock purchase plan?
	No.

8.	When does Keynote Systems’ fiscal year end?
	September 30.

9.	Does Keynote Systems have analyst coverage?
	You can find Keynote’s analyst coverage here.

10.	When is Keynote Systems annual shareholder meeting?
	Keynote Systems' historically holds its annual shareholder meeting in February or March of each calendar year.

11.	How many people does Keynote Systems employ?
	As of December 31, 2009, the company had approximately 300 employees.

12.	Who is Keynote Systems investor relations contact?
	Company Contact Eric Wurzburger Keynote Systems, Inc. Phone: (650) 403-3433 E-mail: eric.wurzburger@keynote.com Agency IR Contact Timothy Dien Lippert/Heilshorn & Associates, Inc. Phone: (415) 433-3777 E-mail: tdien@lhai.com

13.	Who is Keynote Systems stock transfer agent?
	Stock Transfer Agent American Stock Transfer & Trust Co Postal Address: 59 Maiden Lane Plaza Level New York, NY 10038 Tel (800) 937-5449 or Tel (718) 921-8124

14.	Who are Keynote Systems independent public accountants?
	Deloitte & Touche LLP 225 W. Santa Clara St., # 600 San Jose, CA 95113 Phone Number: (408) 704-4000

15.	Where is Keynote Systems headquartered?
	Keynote Systems, Inc. 777 Mariners Island Blvd. San Mateo, CA 94404

16.	How can I contact Keynote Systems?
	Investor contact: Lippert / Heilshorn & Associates, Inc. Kirsten Chapman/Tim Dien 44 Montgomery St. Suite 3520 San Francisco, CA 94104 (415) 433-3777 tdien@lhai.com

17.	How can I obtain an investor kit?
	If you would like information to be mailed to you, please use the following contacts. Eric Wurzburger Keynote Systems, Inc. Phone: (650) 403-3433 E-mail: eric.wurzburger@keynote.com You can also access the website to request an Investor Relations kit here. For more information, please visit the Investor Relations website.

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