MyKeynote 10, Helping Web Operations Teams Move at the Speed of the Web
News Summary:
-- Real-Time, Dynamic Dashboards Deliver Quick and Easy Visibility Into a Customer's Web Site or Application Within a Single User-Friendly Interface
-- Three Preconfigured Views Out of the Box Present Web Site Performance Data from Three Different Perspectives
-- Smart Alerts Deliver Ability to Instantly Suspend Alarms and Configure Alarms Based on Consecutive Failures

SAN MATEO, Calif., Apr 13, 2010 (BUSINESS WIRE) --Keynote(R) Systems (Nasdaq:KEYN), the global leader in on-demand mobile and Internet test & measurement solutions for continuously improving the online experience, today announced the immediate availability of MyKeynote 10, the world's most powerful online performance monitoring portal, that provides new levels of insight, customization and flexibility to Web operations teams. MyKeynote 10 is a single unified Web operations portal through which customers manage all their mobile and Web site monitoring and testing data within a single user interface and across the full spectrum of Keynote products, from Web and mobile monitoring to alerts, VoIP monitoring and load testing.

MyKeynote 10 is a dramatic departure in terms of currently available SaaS solutions for monitoring Web site performance and represents a ground-breaking new technological approach for large enterprises that need to closely monitor on a 24x7 basis the speed and availability of their business-critical Web properties from the end user perspective.

Marty Boos, chief information officer at MarketLive said, "We host over 150 Web sites for mid-market retailers including Armani Exchange and Neutrogena. Keynote provides MarketLive with visibility into how every one of these sites is performing in near real time. The new dynamic dashboard features of MyKeynote 10 are fantastic. We can now zoom in on individual measurements and isolate issues much faster. MyKeynote 10 is a major advancement for Keynote and the industry."

Dennis Drogseth, vice president at EMA, a leading IT management research firm said, "Keynote 10 provides a powerful and versatile war room equivalent for transaction management, user experience management and service management outside the fire wall." Drogseth continued, "Operations professionals should be pleased with its clarity, well-thought-out navigational options, and breadth of diagnostic insight. Keynote is clearly raising the bar in support of a critical IT constituency with Keynote 10's functionality."

"The response to MyKeynote 10 from customers that have seen it has been universally enthusiastic," said Vik Chaudhary, vice president of product management and corporate development at Keynote. "We designed MyKeynote 10 for Web operations teams that need a unified operations portal that delivers at-a-glance displays of their Web properties. MyKeynote now delivers a host of one-click, fast access features so operations teams at online businesses can view large numbers of user scenarios or Web properties, instantly identify underperforming applications, and rapidly diagnose performance failures relating to response times or availability."

Real-Time Dynamic Dashboards

MyKeynote 10's new real-time dynamic dashboards represent cutting-edge technology and in-depth understanding of what it takes to run Web operations and monitor performance at the speed of the Web. Out of the box, Keynote dashboards deliver three preconfigured views that provide at-a-glance displays of all Web and mobile monitoring data including Keynote's industry leading Application Perspective(R), Transaction Perspective, Mobile Application Perspective and Mobile Device Perspective monitoring services.

Three preconfigured views out of the box:

The list view dashboard provides an overview of all customer's measurements with response time and availability statistics for the past five, 15, 60 minutes and 24 hours. There is now also an integrated alarm panel within the list view dashboard that displays alerts that have been triggered over the past hour.

The map view dashboard highlights cities, states and countries experiencing issues and focuses on one measurement at a time. The appropriate geographic map is displayed depending on the Keynote measurement computer locations for that measurement.

The grid view dashboard displays all Keynote measurement data aggregated by geographic region, as well as by backbone. Response time or availability data can be easily displayed for the past 15 minutes, hour, day, week or month.

Also provided within the real-time dynamic dashboards are a host of one-click, fast access features including:

• One-click links to scatter plots with detailed response time results;
• Time window slider to easily expand the data view from a single hour up to a full day's worth of data;
• Ability to concurrently display different views on multiple monitors -- all fully interactive and automatically refreshed; and
• Detailed hover over displays of measurement and threshold information.

Smart Alerts

Smart Alerts deliver flexibility and options that are customizable to the needs of Web Operations teams. New capabilities include the ability to instantly suspend one or all alarms with a single click - alarms are then automatically reactivated after a specified number of hours. Also, customers can define alarms based on the average availability over the past five, 15 or 60 minutes and have the option of only being alerted if the specified transaction or individual page fails multiple times in a row. Customers can specify how many consecutive failures result in a trigger.

Deep Dive Diagnostics

MyKeynote 10 delivers exceptional diagnostics capabilities from high-level views to instant drill downs to dynamic real-time content including:

• Alerts with object level details. Customers can choose to include object level details in their alerts when a transaction fails.
• Customizable scatter plots. Customers can display the scatter plot data with any response time metric and can include as many parameters as they need, for example: total measurement time, estimated cached time, DNS lookup, initial connection, SSL, redirection, request time, first byte download, base page download, content download and total user experience.
• Object trending graphs. Customers can now create graphs around a particular object and include any one of the many response time metrics. There is no limit, multiple time components can be included in a single scatter plot.

Keynote's Powerful Network at Your Fingertips

The Keynote global test and measurement network of computers and mobile devices is the largest and most accurate real-time measurement, monitoring, and testing infrastructure in the world. It provides a true portrayal of what actual users are experiencing on their end of a Web browser or mobile device. MyKeynote 10 delivers the power of Keynote's global network right to a customer's desktop:

• Immediate access to Keynote's global network. Keynote's test and measurement products and services are driven by the company's global network comprised of over 3,000 measurement computers and mobile devices in over 240 locations in 160 metropolitan areas around the world.
• Add and edit new measurements at any time. One click access provides the ability to add new measurements or edit the measurements that a customer has already set up. Keynote's simple, three-step provisioning process guarantees fast and efficient setup of measurements.
• Keynote FlexUse account. Customers can now manage the exact dollar amount they spend on testing and monitoring services with Keynote FlexUse, the company's exclusive measurement setup and provisioning account.

Simple Unified Web Operations

MyKeynote 10 delivers a unified Web operations portal that allows Keynote customers to manage all their Web monitoring and testing data on a single user interface across the full spectrum of Keynote products, from Web and mobile monitoring to alerts, VoIP monitoring and load testing.

Availability & Pricing

MyKeynote 10 and the real-time dynamic dashboards are immediately available and provided FREE of charge, with no cost to upgrade, to all Keynote customers. For more information visit: http://www.keynote.com/mykeynote10.

About Keynote

Keynote Systems (NASDAQ: "KEYN") is the global leader in on-demand test & measurement solutions for continuously improving the online experience. For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customers' online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP and customer experience/UX.

Known as The Mobile and Internet Performance Authority(TM), Keynote has a market-leading infrastructure of 3,000 measurement computers and mobile devices in over 240 locations around the world. Keynote's 2,800 customers represent top Internet and mobile companies including American Express, Disney, eBay, E*TRADE, Expedia, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon, Vodafone and YouTube.

Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at http://www.keynote.com or by phone in the U.S. at 1-800-KEYNOTE.

Keynote(R), DataPulse(R), CustomerScope(R), Keynote CE Rankings(R), Keynote Customer Experience Rankings(R), Perspective(R), Keynote Red Alert(R), Keynote Traffic Perspective(R), Keynote WebEffective(R), The Internet Performance Authority(R), MyKeynote(R) , SIGOS(R), SITE(R), Keynote(TM), The Mobile & Internet Performance Authority(TM), Screen Sensing Technology and Keynote FlexUse(TM) are trademarks or registered trademarks of Keynote Systems, Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2009 Keynote Systems, Inc.

SOURCE: Keynote Systems, Inc.

Keynote Systems, Inc.
Dan Berkowitz, 650-403-3305
dberkowitz@keynote.com