-- Keynote Load Testing Services Ensured that BJ's eCommerce Site
could Handle Expected Usage
-- Keynote's Ongoing Monitoring Services Track Site Availability and
SAN MATEO, CALIF., Jun 08, 2011 (BUSINESS WIRE) --
Systems (Nasdaq: KEYN), the global leader in Internet
and mobile cloud monitoring, today announced that BJ's Wholesale
Club, a leading operator of membership warehouse clubs in the Eastern
United States, is using various Keynote solutions for optimizing the
performance of their website. For the first phase of the project,
Keynote ran peak load tests (using Keynote
LoadPro) to ensure that all components of BJ's site were fully
prepared to handle expected usage before the site went live. Now that
the site is operational, ongoing
monitoring services from Keynote inform BJ's whether the site is
available and performing optimally to deliver superior experience to its
members. This allows BJ's to respond immediately to issues before they
"We take performance and user experience very seriously," explained
Shamim Mohammad, vice president of Information Technology at BJ's.
"Although we do considerable testing within our environment, we needed
to validate that end users are seeing good performance and availability.
Keynote services show us how our site is responding from an end user
perspective from all parts of the country so we can uncover any issues
and fix them before they impact our customers."
BJ's began using Keynote when they replatformed their site. Based on
their experience with other large retailers, Keynote designed
load tests that optimally modeled user behavior based on typical
online retail customer usage patterns. These tests allowed BJ's to see
how well their new site would be able to handle real world customer
demand. With this information, BJ's was able to address potential issues
before the site went live.
Now that the site is successfully serving members, Keynote monitors the
site on an ongoing basis for performance and availability. BJ's uses Keynote
Transaction Perspective(R) to run test scripts from five locations
around the United States every 15 minutes. The scripts run through the
entire check-out process from an end user perspective. If the tests
reveal any performance or availability issues, Keynote proactively
notifies BJ's of the issue and whether it impacts members.
Keynote also provides performance
and availability trending on a monthly basis and offers
recommendations for optimizing the site. Said Mohammad, "This testing
has helped us improve site availability and performance."
"The flexibility and partnership Keynote provided helped us ensure that
we were successful in launching our site on time," said Mohammad. "Their
consultants have been very good in terms of knowledge, skills and
competency. They have given us a level of insight and visibility into
different parts of our site that we can't get from any other source."
"BJ's is a perfect example of how companies are taking advantage of
Keynote services to proactively ensure that their site will be able to
handle its customers before it goes live. We really take guessing out of
the picture. And once in production, companies rely on Keynote's ongoing
Web performance monitoring services to get full visibility into how
their Web transactions are performing and what their customers are
experiencing," said Don Aoki, senior vice president of online
performance and user experience testing at Keynote.
Keynote Systems (NASDAQ: "KEYN") is the global leader in Internet and
mobile cloud monitoring. We provide companies with solutions for
continuously improving the online experience. Founded in 1995, Keynote
provides testing, monitoring and measurement products and services for
any enterprise including online portals, e-commerce sites, B2B sites,
mobile operators and mobile infrastructure providers. Keynote products
and services help companies improve customer experience in four areas:
Web performance, mobile quality, streaming and real user experience
Known as The Mobile and Internet Performance Authority(TM), Keynote has
a market-leading on-demand infrastructure of over 3,000 measurement
computers and mobile devices in over 275 locations around the world.
Keynote's 2,800 customers represent top Internet and mobile companies
including American Express, AT&T, Disney, eBay, E*TRADE, Expedia,
Google, Microsoft, SonyEricsson, T-Mobile and Vodafone.
Keynote Systems, Inc. is headquartered in San Mateo, California and can
be reached at www.keynote.com
or by phone in the U.S. at 1-800-KEYNOTE.
About BJs Wholesale Club
BJ's is dedicated to providing members with high-quality, brand-name
food and general merchandise at prices that are significantly lower than
supermarkets, supercenters, department stores, drug stores and specialty
retail stores. BJ's carries the most product variety of any wholesale
club with more than 7,000 items, including supermarket-sized staples,
USDA Choice meats and stock-up items. BJ's is the only wholesale club to
accept all manufacturers' coupons, and for greater convenience, BJ's
offers the most payment options including EBT.
Headquartered in Westborough, Massachusetts, BJ's Wholesale Club, Inc.
is a leading operator of warehouse clubs in the eastern United States.
The Company currently operates 190 clubs and 103 gas stations in 15
eastern states. Learn more and shop online at BJs.com or for exclusive
content visit Facebook.com/bjswholesaleclub and Twitter.com/bjswholesale.
The trademarks of Keynote Systems, Inc. in the United States and other
countries include Keynote(R), DataPulse(R), CustomerScope(R), Keynote CE
Rankings(R), Keynote Customer Experience Rankings(R), Perspective(R),
Keynote Red Alert(R), Keynote Traffic Perspective(R), Keynote
WebEffective(R), The Internet Performance Authority(R), MyKeynote(R),
SIGOS(R), SITE(R), Keynote(TM), The Mobile & Internet Performance
Authority(TM) and Keynote FlexUse(TM) are trademarks or registered
trademarks of Keynote Systems, Inc. in the United States and/or other
countries. All other trademarks are the property of their respective
owners. © 2011 Keynote Systems, Inc.
SOURCE: Keynote Systems
Keynote Systems, Inc.
Dan Berkowitz, 650-403-3305 (Media)