-- Keynote Recognized Alongside Microsoft's Office Communications Server, Google Talk and Other Leading Technologies -- Keynote Voice Perspective 2.0 Provides Customers with Real-Time Visibility Into True Experience of CallersSAN MATEO, Calif., Dec 20, 2007 (BUSINESS WIRE) -- Keynote Systems (Nasdaq:KEYN), the global leader in on-demand
mobile and Internet test & measurement solutions for continuously
improving the online experience, today announced the selection of
Keynote's Voice Perspective(R) 2.0 service as one of the Top 25
Innovations of 2007 by VoIP News.
According to VoIP News, "a typical VoIP-quality testing service
might measure the performance of an IP call in terms of jitter,
latency and packet loss, then conclude that voice quality is perfect.
But if the last-mile infrastructure between the customer's premises
and the IP backbone is less than perfect, the network may be doing a
perfect job of delivering hideously distorted sounds encapsulated in
VoIP packets...Keynote Systems Inc.'s (service) measures the quality
of actual calls between apartments in key cities in order to provide
real-world data about which VoIP sounds best."
Voice Perspective 2.0, an on-demand VoIP testing and monitoring
service, helps VoIP-enabled contact centers monitor and assure call
quality in a hybrid network environment where calls typically traverse
both traditional PSTN and packet-switched VoIP networks.
"It is great to see VoIP News recognizing our Voice Perspective
2.0 as an innovative offering, especially as hybrid networks become
more prevalent in the industry," said Rajeev Kutty, Keynote VoIP
product manager. "Our offering provides unrivaled visibility into the
true experience of callers. Operations teams at service providers as
well as contact centers are able to monitor the true quality of voice
service, pure VoIP, Hybrid or PSTN from a wide range of geographic
Jeff Geiser, global director of VoIP and streaming media at
Keynote, reiterates the comprehensive nature of Keynote's VoIP
service, saying, "Our solution is directly aimed at solving the
challenges faced by VoIP service providers and enterprises that have
implemented VoIP call centers; both need accurate insight into call
quality to assure their customers have a positive experience. With
on-demand, real-time visibility, Voice Perspective offers the valuable
data that expedites issue resolution and overcomes the barriers of
Keynote Systems (Nasdaq:KEYN) is the global leader in on-demand
test & measurement solutions for continuously improving the online
experience. As an independent and trusted third-party, Keynote
provides IT and marketing executives with an unbiased view into their
Internet services from around the world. For over a decade, Keynote
has been providing measurement data and testing capabilities that
allow companies to understand and improve their customers' online and
mobile experience. Keynote has four test and measurement businesses:
Web performance, mobile quality, streaming & VoIP, and customer
experience/UX. In addition, Keynote's industry analysis group called
Keynote Competitive Research publishes proprietary studies measuring
customer experience and service levels across a wide range of
Known as The Mobile and Internet Performance Authority(TM),
Keynote has a market-leading infrastructure of 2,400 measurement
computers and mobile devices in over 240 locations around the world.
Keynote also maintains one of the most representative panels of online
users consisting of 160,000 consumers. Keynote's on-demand,
hassle-free infrastructure allows businesses to access services they
need, when they need them to pinpoint and fix mobile quality and
Internet problems before they impact customers.
Keynote helps over 2,700 corporate customers become "the best of
the best" by helping them improve online business performance and
mobile communications quality. Keynote's customers represent top
Internet and mobile companies including American Express, BP,
Caterpillar, Dell, Disney, eBay, ESPN Mobile, E*TRADE, Expedia, FedEx,
Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon and Vodafone.
Keynote Systems, Inc. is headquartered in San Mateo, California
and can be reached at www.keynote.com or by phone in the U.S. at (650)
Keynote, The Internet Performance Authority and Perspective are
registered trademarks and The Mobile and Internet Performance
Authority and True Experience are trademarks of Keynote Systems, Inc.
Other trademarks are the property of their respective owners. (C) 2007
Keynote Systems, Inc.
SOURCE: Keynote Systems, Inc.
Keynote Systems Inc.
Dan Berkowitz, 650-403-3305
Mariana Kosturos, 415-618-8786