-- Susan Foulds, Senior Consultant for Keynote's Financial
Services Scorecards Division, to Present New Data Collected
from Keynote's Most Recent Benchmarking Studies Conducted
Against Leading Retail and Financial Payment Sites
-- Chip Weldon, Senior Vice President, Internet Design Consultant
at JP Morgan Chase, to Present a Before-and-After Case Study
in Online Customer Experience
-- Session To Be Held On April 17 at 10:00 A.M. at the Hyatt
Regency in Chicago
SAN MATEO, Calif.--(BUSINESS WIRE)--April 10, 2007--Keynote
(Nasdaq: KEYN), the global leader in Internet and mobile test and
measurement services, today announced that Susan Foulds, senior
consultant at Keynote's financial services Scorecard division and Chip
Weldon, senior vice president, Internet design consultant at JP Morgan
Chase, will co-present a session at NACHA Payments 2007 entitled,
"Success Drivers and Best Practices for Online Retail Bill Payments."
NACHA-The Electronic Payments Association is the leading payments
organization in the nation, working to promote the development of
electronic solutions that improve the payment system for the benefit
of it members and their customers. The session, part of The Payment
Biz track, will be held from 10:00 a.m. - 11:15 a.m. on April 17 in
Regency D at the Hyatt Regency in Chicago.
Ms. Foulds will present the latest best practices for retail
financial and payment Web sites based on new data collected from
evaluation and benchmarking studies performed by Keynote. Keynote's
studies evaluate the customer experience from a usability perspective
based on specific, real-world customer tasks, and involve direct
customer feedback as well as industry expert analysis. Usability best
practices for online financial services and biller direct payments
sites are presented as examples of how to improve the customer
experience. Mr. Weldon will present a "before-and-after" case study to
highlight key customer experience elements and results. Attendees will
learn valuable information from two leading customer experience
experts and gain insights into the latest national studies of online
bill payment that will improve retail financial and payments sites.
About the Presenters from Keynote and JP Morgan Chase
Prior to joining the Keynote Financial Services team, Susan Foulds
was managing director, product management for retail banking and bill
payment at Online Resources Corporation where she managed the
company's retail online banking, bill payment and presentment product
lines. She also served as executive director, wireless data for US
West Wireless and vice president of product marketing for BellSouth
Mobile Data (RAM Mobile Data.) Susan is a frequent contributor to
industry publications and conferences as a subject expert, currently
serves on the Steering Committee of NACHA's Council on Electronic
Billing and Payments (CEBP) and has been an active member in CTIA -
The Wireless Association and the former Electronic Mail Association.
Chip Weldon currently serves as senior vice president, Internet
design executive for JP Morgan Chase. He is responsible for the
customer experience across the firm's consumer facing Web properties.
He has held similar responsibilities at Bank One - where he integrated
the bank's disparate Web sites into the award winning Bankone.com,
WingspanBank.com - where he was responsible for the internet startup's
UI, and the Vanguard Group - where he brought the company onto the Web
in 1995. He has received 2 "Webby" awards for his work (at Bankone and
Vanguard) and is a member of the Academy Of Digital Arts And Sciences.
For more information about NACHA Payments 2007 visit:
Keynote Systems (Nasdaq "KEYN") is the global leader in test &
measurement solutions that improve mobile communications and online
business performance. As an independent and trusted third-party,
Keynote provides IT and marketing executives with an unbiased view
into their Internet services from around the world. For over a decade,
we have been providing measurement data and testing capabilities that
allow companies to understand and improve their customer's online and
mobile experience. Keynote has four test and measurement businesses:
Web performance, mobile quality, streaming & VoIP, and customer
experience/UX. In addition, our industry analysis group called Keynote
Competitive Research publishes proprietary studies measuring customer
experience and service levels across a wide range of industries.
Known as The Mobile and Internet Performance Authority(TM),
Keynote has a market-leading infrastructure of 2,400 measurement
computers and mobile devices in over 240 locations around the world.
Keynote also maintains one of the most representative panels of online
users consisting of 160,000 consumers. Our on-demand, hassle-free
infrastructure allows businesses to access services they need, when
they need them to pinpoint and fix mobile quality and Internet
problems before they impact customers.
We help over 2,600 corporate customers become "the best of the
best" by helping them improve online business performance and mobile
communications quality. Our customers represent top Internet and
mobile companies including American Express, BP, Caterpillar, Dell,
Disney, eBay, ESPN Mobile, E*TRADE, Expedia, FedEx, Microsoft,
SonyEricsson, Sprint, T-Mobile, Verizon and Vodafone.
Keynote Systems, Inc. is headquartered in San Mateo, California
and can be reached at www.keynote.com or by phone in the U.S. at (650)
Keynote, The Internet Performance Authority and Perspective are
registered trademarks and The Mobile and Internet Performance
Authority and True Experience are trademarks of Keynote Systems, Inc.
Other trademarks are the property of their respective owners. (C) 2007
Keynote Systems, Inc.
CONTACT: Keynote Systems, Inc.
Dan Berkowitz, 650-403-3305
SOURCE: Keynote Systems, Inc.